LLM-Driven Personalized Email Campaigns: Enhancing Attendee Engagement and Experience through Targeted Communication

Sandeep Keshetti¹ & Dr Munish Kumar²

¹University of Missouri-Kansas City

5000 Holmes St, Kansas City, MO 64110, United States

²Department of Computer Science and Engineering

Koneru Lakshmaiah Education Foundation

Vadeshawaram, A.P., India

Abstract– The accelerated pace of machine learning and Natural Language Processing (NLP) has given rise to the prevalent phenomenon of Large Language Models (LLMs), which are critical to revolutionizing personalized email marketing campaigns to boost attendee interaction and overall experience. This article explores the application of LLMs in crafting personalized email campaigns, emphasizing their role in attendee interaction, retention, and overall event experience. While traditional personalization techniques, including mere demographic segmentation, have been used widely, these lack the capability to reflect the underlying, context-aware insights that LLMs can provide. While the literature emphasizes the application of NLP and machine learning in responding to content adaptation to suit user preference, studies are often lacking in the comprehensive analysis of the extensive potential of real-time personalization and predictive analysis facilitated by LLMs. A major lacuna in existing literature relates to the comprehension of the interaction between advanced LLMs, real-time data analysis, and dynamic email content personalization. While previous studies have considered remarkable enhancements in open rates and click-through rates via personalized emails, few have explored the complex application of LLMs in attendee behavior prediction, generation of context-aware content, and addressing challenges of ethics relating to data privacy. Much of the literature is also limited to specific industries or geographies and thus lacks the universal applicability of multilingual, culture-sensitive emails triggered by LLMs. The current research aims to fill such lacunae in terms of exploring recent trends and challenges relating to LLM-facilitated email campaigns, emphasizing their importance in boosting attendee interaction and experience. Through an exploration of scalability, real-time adaptability, and ethical concerns related to the integration of LLMs, the article delivers an exhaustive insight into the future of personalized email marketing in event management and beyond.

Keywords– LLM-powered email campaigns, personalized marketing, attendee engagement, Natural Language Processing, predictive analytics, real-time personalization, ethical considerations, machine learning, email automation, multilingual personalization.

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